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Engineers who find a new job through Blockchain Works average a 15% increase in salary 🚀

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Client Experience Engineer - Americas

New York, NY, US

10 August, 2021

Compensation

$160K - 180K

Contract type

Full time

Technologies & frameworks

  • Blockchain
  • Client Management
  • DAML
  • Functional Programming
  • client relations

Benefits & perks

  • Generous pto
  • Full healthcare coverage
  • Stock options
  • Pension
  • Parental leave
  • 401k
  • Competitive salary
Work with the world’s largest companies, to build scalable and flexible systems that streamline businesses -

Role overview

About Digital Asset

Digital Asset helps companies of all sizes and across industries get distributed applications to market faster, and stay there longer. At the core of our service offering is Daml (daml.com), the open source and platform-independent smart contract framework that enables developers to write an application once and deploy it anywhere. Today, we work with some of the largest companies in the world to harness the transformative power of smart contracts - a component of the distributed ledger technology (DLT) stack - and change the way applications are developed, deployed and used to solve real-world business challenges.

Digital Asset is a global company with offices in New York, London, Budapest, Zurich, Hong Kong, and Sydney.

As we grow our team, we will maintain the dynamic, collaborative and pragmatic way of working that has grounded our efforts from the beginning. If you seek to develop solutions others have yet to contemplate, this opportunity may be right for you!

The Opportunity

The Digital Asset Client Experience (“CX”) Team works with enterprise clients across industries to enable Daml based solutions to multi-party workflows in process and transaction environments. The CX Team has the broadest range of role responsibilities in DA, and interacts with every other team - Product/Engineering, Sales, Marketing, Legal, Finance & Operations, and senior management. CX Team members provide services to a large and diverse set of clients, and are involved in the end-to-end client relationship from pre-sales and business development, through to solution, design and requirements, through to software delivery and implementation.

As part of this team, the CX Engineer is responsible for enhancing the client experience of the technical colleagues and developers of Digital Asset’s clients and partners. She / he has the opportunity to work directly with global and local organizations to solve real-world problems and advance business-differentiating solutions. She / he is a hands-on, client-facing technologist who will identify use cases that are ideal for Daml applications to solve and develop solutions for and with clients. She / he will document technical solutions, contribute to company blog posts and conduct training to increase Daml adoption. In doing so, the CX Engineer will be an expert in using Daml and immersed in the benefits of its unique developer efficiency. To do this, she / he will need to fit with DA culture, be highly technically proficient at writing code in Daml and both object oriented as well as have a familiarity with functional languages such as Java, Scala, Haskell, F#, or Python. Additionally, she / he should have strong client interaction experience.

Key Responsibilities

  • Become an expert in applying Daml and our developer tools to solve clients’ workflow opportunities / problems with pragmatic and efficient code; Be able to provide clients assistance in their solutions use of Daml models, development, and integrations.
  • Present Daml products, technical concepts and design to potential and existing clients through client-facing demonstrations; Collect and define requirements based on a dynamic assessment of functional and non-functional capabilities.
  • Define and lead client learning sessions for Daml Connect, Daml Driver and Daml Hub products, related developer tools and course material; As a technical and domain SME, support our sales/pre-sales process with comprehensive answers to technical questions.
  • Work closely with the broader Client Experience team, as well as the Sales, Marketing and Product teams on the development of technical materials, prototypes and sales tools; Research and articulate key differences between other smart contract software on the market.
  • Develop formal models of business processes and propose innovative improvements to them through pragmatic and efficient code; Contribute to the evolution of Daml and our developer tools.
  • Contribute to company blog posts, attend industry events or join relevant panel discussions to represent both Digital Asset and the company’s products.

Key Criteria

  • Strong hands-on, software engineering on large-scale projects; proficient in one or more functional programming languages e.g. Scala, Haskell, F#, ideally in a production environment.
  • Demonstrated experience in a quantitative or highly technical role and/or industry.
  • Demonstrated experience successfully collaborating with others in a dynamic, fast-paced, pressured environment.
  • Capable of taking an abstract idea and turning it into a strategic, pragmatic solution in code.
  • A careful blend of creativity and pragmatism, as Digital Asset is part of a community bootstrapping a technology and demand for the technology while simultaneously on tight delivery timelines.
  • Exceptional communication skills, comfortable presenting complex concepts in front of large client audiences, both technical and non-technical; Ability to effectively summarize and present findings to senior level executives within Digital Asset and at clients.
  • Excellent computer science fundamentals; command of data structures, algorithms, and design patterns with ability to fluently translate them into working, elegant code.
  • Skilled in leading and working within an Agile environment, including participation in daily scrum meetings, backlog management, sprint definition, and retrospectives, preferably within a global team.
  • BSc, MSc, or PhD in Computer Science, Mathematics or a related field.

Location

New York is the most populous city in the US with more than 8 million inhabitants. A lot of immigrants from over 180 countries live in the City. Travelers are usually attracted to its cosmopolitanism and energy. New York consists of five boroughs: Manhattan, Brooklyn, Queens, The Bronx, Staten Island. New York is also well-known for its cultural heritage Empire State Building, Central Park and Statue of Liberty. The City is a center for fashion, media, culture, research and a booming tech scene.

The tech scene in New York has changed a lot in recent years. A lot of the initial excitement has worn off and settled into a stable trend of successful businesses. In both 2014 and 2015, a New York City tech company went public with a valuation of over $1 billion. It is now #2 startup ecosystem in the world, with startups raising $11.5 billion in venture capital in 2017. NYC is also the HQ of choice for Spotify, Consensys and WeWork.

Did you know...

  • New York City’s Federal Reserve Bank holds $90 billion in gold
  • 60M tourists visited NYC in 2016
  • More than 800 languages are spoken in New York City, making it the most linguistically diverse city in the world; 4 in 10 households speak a language other than English
  • 50-249
  • New York, NY, US

Digital Asset is on a mission to create the global economic network of seamlessly interconnected businesses. By building a state-of-the-art platform and developer tools and leveraging the best modern infrastructure providers, we can change how businesses interact. Ambitious teams — from startups to the enterprise — are joining the network to build fundamentally new applications that span industries. The changing nature of business Businesses are more interconnected than ever before, and current technologies enable data replication but not shared processing. Inaccessible assets, undifferentiated replication, and incompatible APIs lead to duplicated efforts and siloed infrastructure. There is a better way. Digital Asset’s global economic network enables teams to get to market faster, focus on their core value, and unleash web-paced innovation for all industries. Backed by global innovation leaders Digital Asset is backed by 17 strategic investors, including leading financial and technology companies that are uniquely positioned to help drive the adoption of Digital Asset’s developer tools and DLT solutions on a global scale.

View 12 jobs
Engineers who find a new job through Blockchain Works average a 15% increase in salary.

Compensation

$160K - 180K

Contract type

Full time

Technologies & frameworks

  • Blockchain
  • Client Management
  • DAML
  • Functional Programming
  • client relations

Benefits & perks

  • Generous pto
  • Full healthcare coverage
  • Stock options
  • Pension
  • Parental leave
  • 401k
  • Competitive salary

Get hired!

Sign up now and apply for roles at companies that interest you.

Engineers who find a new job through Blockchain Works average a 15% increase in salary.

Start with GitHubStart with Stack OverflowStart with Email

Get hired!

Sign up now and apply for roles at companies that interest you.

Engineers who find a new job through Blockchain Works average a 15% increase in salary.

Start with GitHubStart with Stack OverflowStart with Email
Client Experience Engineer - Americas